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Whether you have questions about a greenhouse, pergola, or robot mower, our team is ready to help. Owned and operated by Backyard USA Hub.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. Larger items like pergolas and greenhouses ship via freight carrier, so delivery windows may vary slightly by location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that link to follow your shipment from our warehouse to your doorstep.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your backyard, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different size or model?
Absolutely. If you need a different greenhouse size or a different pergola configuration, contact our team within 30 days of delivery and we will walk you through the exchange process.
How do I choose the right greenhouse for my yard?
Consider your available space, the types of plants you want to grow, and your local climate. Our product pages include detailed dimensions, ventilation features, and material specs to help you find the best match.
Are robot lawn mowers difficult to set up?
Most of our robot mowers come with clear setup guides and boundary wire kits. Installation generally takes a few hours, and once the perimeter is mapped, the mower handles the rest on its own schedule.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to answer every inquiry within one business day so your project stays on track.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If a product does not fit your space, our 30-Day Returns policy gives you time to start an easy return.
